Exchanges
If you would like to exchange your Lava Linens gear, let us know. Email your order number and what you would like to exchange to: info@shoplavalinens.com. We’ll provide a printable shipping label at no charge.
As soon as your exchange is on its way back to us, we’ll send the replacement towel and wave the shipping costs.
Returns within the U.S.
If you would like to return your towel, email your order number and what you would like to return to: info@shoplavalinens.com. We’ll provide a printable shipping label at no charge.
After we receive your return, we’ll refund your purchase.
International Returns
If you would like to return your Lava Linens gear, please email your order number and what you would like to return to: info@shoplavalinens.com.
Please note, you are responsible for return shipping charges.
If you would like us to provide a shipping label, we are happy to do so at cost. We will choose the most economical option and the shipping cost will be deducted from your refund.
If you choose to mail your return on your own, please purchase tracking and insurance. We are not able to refund a return if we do not receive it.
After we receive your return, we will refund your purchase.
DHL Express shipping service is offered for all international orders. A tracking number will be provided via email once your order has shipped.
Duties and taxes are calculated at checkout for a smooth delivery experience. You will not be required to pay any additional fees upon delivery.
